From friction to Flow: 18% Conversion Boost & 6.2x Faster Onboarding

Problem statement

An undisclosed client struggled with high friction in their mobile user verification flow. Many users abandoned the process before completing onboarding.

Solution

Conducted in-depth user research to identify pain points.

Performed usability testing to pinpoint where users dropped off.

Tweaked UX to streamline verification steps and clarify the onboarding journey.

Outcome

Improved conversion rates by 18% 📈

Achieved a user journey speed 6.2x faster than competitors ⚡

Our onboarding flow was losing users fast. Their UX improvements completely transformed the experience. It's now faster, clearer, and far more user-friendly."

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